Improve Retention Rate through Better Service

Renewals, repurchases or reorders–whatever you call them in your business–are a key component of growth.  And, every single customer touch point can affect your retention rate. Recently I flew across country on a no-frills airline. In the online sales process, if you want a carry-on, you pay a fee. If you want to check a bag,… Continue reading Improve Retention Rate through Better Service