I have a dear friend who has been in business for 22 years and relies solely on excellent customer service to grow his business. He
Renewals, repurchases or reorders–whatever you call them in your business–are a key component of growth. And, every single customer touch point can affect your retention rate.
Recently, I broke up with my cable company. It was actually a very painful thing for me to do. You see, I don’t like change;